Zurich Life appoints claims specialist

Zurich Life & Investments has promoted Suzi Leung to the role of chief claims officer.

In her new role, Leung will be focused on maintaining Zurich's claims approach and delivering on the claim's transformation journey.

Leung is currently the chief operations officer at Zurich's general insurance business.

Before taking on that role in early 2021, she spent 10 years in several claims and operational roles within the group's Australian, Swiss and North American offices.

During her 13 years with Zurich, her roles have ranged from personal injury claims and business transformation to oversight of the insurer's real estate assets in Australia and New Zealand.

"Suzi is an experienced executive and will bring with her a continued focus on empowering her team to deliver exceptional experiences to our customers, and a deep understanding of the Zurich business having been with the Group for more than a decade," said Hilary Bates, chief operating officer at Zurich Life & Investments

Leung said she looked forward to continuing her journey at Zurich and will maintain its claims philosophy by approaching each claim with care and empathy.

"This is especially important as we migrate our OnePath retails claims onto Claims Vantage," she said.