Resolution Life builds leadership team

Paul Tarlinton
Resolution Life - Chief Customer and Operating Officer
Date: 22 June 2022
Position: Chief Customer and Operating Officer
By Elizabeth Fry

Resolution Life Australasia has hired two key executives in the region.- a chief customer and operating officer and a customer experience lead.

Paul Tarlinton has been named chief customer and operating officer role after acting in the role for six months.

In this role, he is responsible for strategic customer offerings, claims management, and operational performance.

Previous roles include chief human resources officer and chief of staff at AMP, and head of direct sales and customer service at Qantas. 
"I am delighted to announce Paul in the chief customer and operating officer role. Paul has made an incredible impact over the past six months acting in the role, driving the development and attraction of key talent as we continue to invest in our customer capabilities and services," said chief executive Megan Beer.

The second new recruit is Graeme Edwards, head of customer experience, Australasia. Edwards will also serve as general manager for the New Zealand business.

Previous roles include chief executive of Southsure Assurance, and national sales manager NIB New Zealand after it acquired Tower Medical Insurance.

Before that, he was the New Zealand country manager for AIA.

"I also look forward to welcoming Graeme Edwards to Resolution Life. Graeme brings a wealth of experience in financial services with a successful track record in developing high-performance teams and creating strong customer-centric cultures," Beer added.

"These appointments will play an important part in the ongoing evolution of our customer offering and will set us up well as we pursue our ambition to be the leading in-force specialist life insurer in Australasia by being a data-driven, digital and customer-focused business."