Mercer appoints new superannuation services head

Claire Ross
Mercer (Australia) Pty Ltd - Head of superannuation services
Date: 30 September 2021
Position: Head of superannuation services
By Elizabeth Fry

Mercer has announced the appointment of Claire Ross as head of superannuation services for Australia replacing Jo-Anne Bloch who left the firm earlier this month.

Ross is currently a senior partner at Mercer in the UK and chief operating officer for Asia, the Middle East, Africa, and Pacific.

With over 30 years of experience in client management and operations, she brings a depth of knowledge across the financial services industry.

She has previously held leadership roles in retirement administration and wealth across the UK and the US.

Mercer Australia's chief executive David Bryant, said Ross' extensive experience would benefit Mercer's trustee clients enormously, particularly in a time of significant change.

"Claire has a strong track record for leading high-performing teams and has built an extensive career in the pension industry. She's known for driving innovation and delivering quality service to clients," he said.

"In the current environment of increasing regulatory pressure, trustees are constantly reviewing how they can most efficiently deliver services to their members. Claire's experience in delivering client outcomes, coupled with her global expertise, will help our trustee clients navigate uncertainty and meet the changing needs and expectations of members."

Ross said as the industry faces ongoing change, Mercer is well-positioned to help power its clients' superannuation businesses, big or small.

"I'm looking forward to supporting our trustee clients across our full suite of superannuation services as we partner to achieve their goals and deliver sustainable outcomes for their members."