Chief Customer Officer to retire from Wespac

Westpac has confirmed to Industry Moves the retirement of Tom Boyles, chief customer officer, effective December 2017.

Boyles is responsible for marketing, customer relationship management, digital strategy, and helping to drive the Service Revolution across the bank's suite of brands, including Westpac, St.George, Bank of Melbourne, BankSA and RAMS.

Boyles was appointed as the bank's chief customer officer in August 2015. He joined from the Walt Disney Company, where he was senior vice president for Walt Disney Parks and Resorts.

Prior to joining Disney in 2000, Boyles was a senior vice president at National City Corporation, a $100 billion top 10 US bank, where he was responsible for strategy and marketing. Prior to this, he was president of Integra Direct, a $20 billion retail bank where he was responsible for internet banking, the ATM network and marketing.