Cbus adds member and employer experience head

Natalie Hannemann is joining Cbus as head of service for member and employer experience.

"Natalie will be joining my team in mid-September," wrote group executive for member and employer experience Marianne Walker. "[She will bring] her extensive strategic, CX, EX, digital, channels, member servicing, contact centre, people and senior leadership experience, along with a focus on transforming complex environments domestically and internationally. Invaluable attributes to complement our team and to have at Cbus Super Fund.

Hannemann has been with the charity World Vision Australia for the last six years in a variety of roles including chief of retail and supporter experience. She was previously the acting director of customer service at Bupa.